Have we ever told you about the calls Wendy made for a Magician 🎩 🐇 No?
Initially it seemed like a strange request. Could she get him corporate work?
They met and he told her about his craft and they brainstormed how he could go from lots of evening entertaining to more paid day work. Wendy suggested exhibition work and so they explored what events were coming up over the coming months at the NEC.
One for the Optical industry stood out to Wendy as a great idea to be a crowd pleaser with a strap-line of “you won’t believe your eyes!”
Wendy contacted the main sponsors and they loved the idea so much our Magician was booked not only for their main stand for three days but for their gala dinner too!
After attending the event he came away with lots more bookings and lots more to follow up on.
We believe in Magic! Do you?
Want to see how you can stand out in the crowd? Let’s have a conversation and make it count... #conversationalmarketing #telemarketing #thinkingdifferently #outsidethebox #magic
A statement like: "Oh, you're the lady that can get me more sales!" might seem fantastic however it's not a true reflection of what we do...
Hearing "oh, you're the lady that can help ME get more sales!" is more accurate.
A telemarketer sits after the strategy is thought about and before the sale is closed. That means it's not a fit for everyone. Some sales are a very quick decision and our role is to nurture the longer life relationships.
Our clients close the sales lined up for them because it's their business and they have the ability to meet customers needs. Our key responsibilities are to find the decision maker and begin the engagement process, qualify where they are on their journey and position a return to task when the timing is right.
It's like the tortoise and the hare story. We're the tortoise that takes time to reach the finish line. This cartoon maze made us smile because the energy of the hare is in fact harnessed by the pure volume of contact needed to for a breakthrough.
Which one are you? Do you need more tortoise in your sales journey? Happy to talk. Or you can just do the maze!
#conversation #conversationalmarketing #telemarketing #timing
I want to talk about the phrase “getting passed the gatekeeper” and why it’s such a derogatory term.
People ask me “how do I get passed the gatekeeper?”
It’s simple, stop thinking about them as your enemy. The people that put us through to our ideal contact wants to do a great job just like me or you.
These “gatekeepers” are, in fact, a potentially powerful ally. Remember that every conversation counts!
You are likely to speak to the people answering the phone more than any decision maker.
Results matter, people matter more and I’ve lost count of how many times the wonderful “gatekeepers” have got me through.
Want to find out more? Spend a Power Hour with me and take the lead in all of your conversations.
#takingthelead#makingconversationscount #gatekeeker #powerhour
Networking. A ten-letter word that strikes terror into the hearts of even the most seasoned of conversationalists and business owners alike.
But even though it’s often viewed as a necessary evil, networking can do your business some serious good. From connecting you with new clients, to raising the profile of your company, there’s a whole host of rewards you can reap if you take the networking leap.
So how do you pitch your business to a room full of strangers when the butterflies fluttering in your stomach leave you feeling flustered? For Wendy Harris, owner of WAG Associates, it’s all about keeping your business goals at the front and centre of everything you do.
Here, the telemarketing specialist talks nailing the perfect elevator pitch and shares her top tips on how to turn networking from nerve-wracking to everyone’s favourite three-letter word: fun.
Why do you think networking makes so many business owners nervous?I’m a fairly confident person and even though I’ve got 30 years of networking experience under my belt, I still find it terrifying! I think people get so nervous because they know they’re going to be judged. And when you’re presenting yourself to a room full of strangers, all you want to do is be liked.
There’s a misconception that if you don’t speak to every single person at a networking event that you’ve wasted your time. But naturally, not everybody is going to be interested in doing business with you.
The crucial thing for me at networking events is that you search for the worth in everybody you meet and weigh up how they could potentially benefit your business. You never know, the next person you speak to could be your next customer or they could recommend your business to your next big lead.
What do you enjoy about networking?I really enjoy signposting networking newcomers to people I know could benefit them and introducing them to businesses they may not even have considered. No matter how much networking experience you have, introducing yourself to a room full of new people is always anxiety-inducing, so I enjoy being there to reassure networking newbies and helping them get over their nerves.
I think that the more that you can give, the more you’ll be remembered by those you’ve helped. You never forget the people who’ve offered you help or advice when you’ve just started out. And sometimes, this help is reciprocated down the line when these individuals go on to recommend your business or become clients themselves. Word of mouth is so powerful.
What’s the secret to preparing the perfect elevator pitch?The anticipation of doing 30-second elevator pitches can make networking extra nerve wracking – especially when your brain is already working overtime figuring out who everyone is and who you should speak to in order to help better your business.
Generally, people stumble when it comes to pitching what makes their business different. But condensing what sets your business and the services apart from the competition into a snappy, 30-second speech is a difficult skill to master.
I think the most important thing when working on your elevator pitch is to do what makes you feel the most comfortable. Practice makes perfect, so if you feel better constantly running over your introductory pitch until it feels like second nature when you’re presenting to new audiences, do it.
When the spotlight is on me during my elevator pitches, I tend to pick up on something that someone has said in their elevator pitch and adapt it into my speech to show how the services my business provides can meet their business needs. This can be a great way of breaking the ice with new people and deciding on who you’ll talk to at networking events.
What are your top tips for networking successfully?There are no hard and fast rules when it comes to getting the most out of networking, but I always try to keep the following things in mind.
1. Go in with a game plan
Knowing what you want to get out of every networking event is vital. Always rock up with a strategy, a set of goals and your endgame in mind, otherwise you’ll feel aimless. Whether your aim is to secure a one-to-one with a specific client or open job opportunities, it’s a good idea to have a clear set of goals prior to attending a networking event because ultimately you want it to help drive your business forward in some way.
2. Always aim for return on investment
Networking takes up your valuable time. And if you’re not working, you’re not being productive or making money, so you need to make this deficit up by getting the most of networking events that you can. A return on investment doesn’t strictly have to be monetary, and can range from achievements like raising the profile of your business to establishing new contacts, but the key thing to focus on is making sure you get something out of the time, money and effort you put in.
3. Speak to as many people as you can
Whenever I attend a networking event regularly, there’s always the same pockets of people who flock to each other. Keep in mind that you’re here to network, not for a gab over a coffee with the same faces. This is fine every once and a while but try not to fall into the habit of doing this too regularly. Networking is all about putting yourself out there and connecting with new people. If you spot new people in the room, go and see what they can offer!
4. Be savvy with social media
Be savvy with your business’ social media networks. Use them to broadcast that you’re attending specific events and ask if anyone would like to meet up for a coffee if they’re free – it’s a great way of setting up casual meetings with people. Social media is also a great way of promoting what customers have said about working with you too. Make sure you share the positive feedback and reviews you get from clients regularly to give potential clients and customers a clearer idea of what it’s like to work with you.
5. Try out as many different networking events as possible
Put yourself out there and attend as many different networking events as you can. Whether it’s an exhibition or speed-networking, go where there’s plenty of people – and don’t be afraid to ask questions. Be open-minded and attend lots of different types of networking events to see what works best for you
6. Be yourself!
People will see through you almost immediately if you’re putting a front on. Focus on being open, honest and friendly and you’ll get much more fruitful results from networking.
Where’s the best places to look for networking events?Quite often the best networking events are circulated through word of mouth. The catch with this is that sometimes the best networking events can have really limited spaces, so try and make yourself stand out if you can.
Eventbrite is a great platform to use when you’re on the hunt for your next networking venture and tends to have loads of free events. Chambers of commerce are great at promoting local networking groups and it’s always a good idea to keep an eye for upcoming exhibitions.
Facebook has a really useful events section too, which allows you to set up parameters based on your interests, and it’s always worth asking your connections on LinkedIn and your other social media channels for recommendations of networking events they’ve enjoyed.
How can networking events promote supportive communities for small businesses?Nine times out of ten, the business owners you meet when networking will have faced, or may be amid, the struggles, challenges and successes that come part and parcel of running a business. Networking events are excellent opportunities where small businesses can support one another by sharing advice, best practice and solutions to help make their business run that little bit better.
AXA Brand Ambassador Wendy Harris - Work Hard, Insure Simple
WAG spends their days dialling out on the telephone, looking to speak to someone specifically about a client’s product or service. It takes many dials before we reach the right person on the end of the line. We pride ourselves on being friendly and off-script, a natural conversation that takes many directions with the customer leading.